It's of huge importance that we create environments that are as clinically safe as possible so everyone feels confident about coming into our hospitals. We will ask you to hand-sanitise and wear face covering, which we will provide on arrival.
We are asking everyone who attends our site to abide by our policy on social distancing. Please ensure that you stand or sit a minimum of two metres apart.
Please call the team at Progress to book an appointment on 01223 200580. If you would prefer a virtual appointment, please talk to our reception team.
It's natural to feel anxious before your treatment, but knowing what to expect can help.
Face to Face Appointments
What to expect
On the day of your appointment please ensure to arrive only 5 minutes prior, this allows enough time for screening and checking in. For the safety of our staff and other patients we are not allowing visitors access to Progress (waiting area included) so we ask that you attend your appointment alone unless previously authorised in exceptional circumstances.
If you are a new patient please arrive 15 minutes before your appointment time to complete the necessary paper work.
Once you have been screened and checked in at reception we aim to keep your waiting time to a minimum and ask you to leave immediately after your consultation.
At this time we are unable to offer drinks in the waiting area.
You can see an expert virtually, without leaving home, for: outpatient appointments, pre-operative assessment and testing.
What is a virtual consultation?
A virtual consultation is a video or telephone appointment, which allows you to speak to a physiotherapist without the need to travel to a Spire hospital. You’ll have fast access to our medical specialists and have the opportunity to discuss your health concerns at your own convenience.
Booking a virtual consultation.
Once you’ve booked your appointment we’ll send you a confirmation and details of how to join the video meeting and dial-in details for telephone appointments. If for any reason we feel that a virtual consultation would not be appropriate for your symptoms or concerns we will contact you to discuss this further and what other options are available.
Using Zoom for your appointment
What is Zoom?
Zoom is a video conferencing service for hosting live virtual meetings. You can join a Zoom appointment by video, computer audio, or by telephone.
How do I access Zoom?
Zoom can be used from a computer, mobile or tablet. You don’t need a Zoom account to attend a virtual consultation.
Spire will send you an invitation via email confirming your Zoom virtual appointment. The email will contain a link to join the consultation. You’ll need to click on the link and enter the meeting ID to join your consultation.
If you’re using a mobile or tablet device for your appointment, you’ll need to download the Zoom app from the App Store (iPhone/iPad users) or Play Store (Android users). Once the app is installed, you can then join your consultation by following the link in the email and entering the meeting ID.
View our guides to setting up and using Zoom on your PC or mobile devices:
Attending your virtual consultation
Once you’ve successfully downloaded Zoom (mobile and tablet devices) and are ready to proceed, you can click on the ‘Join meeting button’ in your invitation email and enter the meeting ID. This will bring you into a virtual waiting room where you can wait until your appointment time.
Your physiotherapist will then begin the consultation.
Joining your virtual consultation
You’ll receive an email with a link to a Zoom meeting invitation. Check that the invite hasn’t gone into your spam folder.
You should join the meeting up to 10 minutes before your appointment start time to make sure you are ready. Make sure you’re somewhere quiet where you feel comfortable discussing your health.
Manage your camera and microphone audio
Check that the microphone and camera on your PC or device are set up before your appointment. You can find more information for these browsers:
If there are problems with your Internet connection, Zoom will attempt to reconnect you to the meeting when the connection is available.
Using telephone consultation
You can join the Zoom meeting by phone if you’re unable to join by video. Dial-in details are listed in the appointment invitation.
I have concerns about using Zoom. Will my appointment be secure?
Zoom has exploded in popularity as people turn to video conferencing amid the ongoing coronavirus pandemic. With this extra attention, Zoom is now facing a backlash from security experts, advocates and IT professionals warning that default settings are not secure enough.
The privacy of our patient data is paramount. Spire Healthcare has made changes in our corporate Zoom settings to ensure we keep our video conferencing secure. Our online consultations only use the video conferencing feature and we do not allow file sharing and in-conference chat. We use unique, strongly encrypted meeting codes for each meeting and our staff receive training on how to schedule and conduct meetings, including monitoring their attendees to ensure they know and validate who is attending.
We work closely with Zoom on its application roadmap and ongoing development to ensure the platform remains secure. When vulnerabilities are discovered, we promptly apply updates to our corporate environment. We’ll continue to review our use of Zoom, ensuring it meets our high expectations in terms of security and information privacy.
Data protection during coronavirus (COVID-19) pandemic
We explain how we’ll use your personal information during the pandemic.
For more information please visit the Spire Cambridge Lea website https://www.spirehealthcare.com/patient-information/covid19-information/
As the situation with coronavirus (COVID-19) continues to develop we will be ensuring this page is kept up-to-date with advice regarding the return to normal functions within our hospitals and clinics.
Thank you for your cooperation.